POLICY

ALL SALES ARE FINAL AND NO RETURNS OR EXCHANGES CAN BE MADE UNLESS THE ITEM YOU RECEIVED IS DAMAGED, HAS A FACTOR DEFECT, OR IS THE WRONG ITEM.

ORDER PROCESSING

We aim to process orders within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.  You will receive another notification when your order has shipped.  There may be potential delays due to a high volume of orders or postal service problems that are outside of our control but we will do our best to get your shipment delivered.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Please review and ensure that you have entered the correct address.  We are not responsible for non-delivery due to errors in the address that you provide.  If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

DELIVERY
Please ensure you report any issues within the respective deadlines:

• Damaged: Within 7 days of when the package was marked delivered

• Defective: Within 7 days of when the package was marked delivered

• Wrong Items: Within 7 days of when the package was marked delivered

PLEASE CONTACT US AT THETENACIOUSCLOTHING@GMAIL.COM OR ON OUR INSTAGRAM @THETENACIOUSCLOTHING- IF YOU'VE ENCOUNTERED ANY OF THESE ISSUE LISTED ABOVE.